Terms and Conditions
Date of entry into force: 2021.01.01.
Please read our General Terms and Conditions carefully, as you accept the General Terms and Conditions of our Company by placing your order!
If you have any questions regarding the use of our webshop, the purchase process, our products or our General Terms and Conditions, you can contact our Company at the following contacts:
Our company details:
Postal address: postal code city, street house number
Company registration number: 00-00-000000
Name of registering authority: Budapest Környéki Törvényszék Cégbíróság
Company bank account number: 00000000-00000000-00000000
Name of representative: Ács Magdolna
E-mail address: email@example.com
Phone: +36 30 403 5477
Hosting provider data: Name: MikroVPS Kft.
Address: 9985 Felsőszölnök, Hármashatár út 33., Hungary
Tax number: 25189861-2-1
Parties: Seller and Consumer / Business together
Consumer: an adult natural person over the age of 18 acting outside his / her economic activity or profession
Consumer contract: a contract in which one of the subjects qualifies as a Consumer
Warranty: in the case of a consumer contract according to the Civil Code
- a guarantee that goes beyond a legal obligation or is voluntarily undertaken for the proper performance of the contract
- mandatory warranty based on law
Contract: Concluding a sales contract between a Seller and a Consumer / Business using a webshop and e-mail
A contract concluded in absentia: a contract for the purchase of a product or service which is the subject of a contract, concluded without the simultaneous physical presence of the parties, using a means of communication between absentees, within the framework of a distance selling system
Communication between absentees: a means of making a contractual declaration in the absence of the parties, e.g. internet access device, form, catalog, telephone
Product: movable property in the stock of our webshop, intended for sale, available, subject to the Contract
Undertaking: a person acting in the course of his economic activity or profession
Webshop: our webshop, where the conclusion of the contract takes place
- 1997 CLV. Act on Consumer Protection
- 1997 LXXVI. Copyright Act
- CVIII of 2001 Act on Certain Issues in Electronic Commerce Services and Information Society Services
- 151/2003. (IX.22.) On the mandatory guarantee for durable consumer goods
- 2011 CXX. Act on the Right to Information Self-Determination and Freedom of Information
- Act V of 2013 on the Civil Code
- 19/2014 (IV.29.) NGM Decree on the procedural rules for handling warranty and guarantee claims for things sold under a contract between a consumer and a business
- 45/2014. (II.26.) On the detailed rules of contracts between the Consumer and the business
- European Parliament and Council (EU) 2016/679. of 27 April 2016 on the processing and protection of personal data of natural persons and on the free movement of such data and repealing Regulation (EC) No 95/46, ie the General Data Protection Regulation
- European Parliament and Council (EU) 2018/302. Regulation (EC) No 2006/2004 of the European Parliament and of the Council of 28 February 2018 on taking action against unjustified area-based content restrictions and other forms of discrimination based on the consumer’s nationality, place of residence / establishment in the internal market and amending Directive 2009/22 / EC
Scope and acceptance of GTC:
In addition to the relevant legislation, the content of the contract to be concluded is also regulated by our General Terms and Conditions. Within this framework, we summarize the rights and obligations of you and us, the conditions of concluding the contract, the terms of payment or delivery, the deadlines, the rules related to liability, and the conditions of exercising the right of withdrawal.
By placing your order, you accept the General Terms and Conditions of our Company, which belong to the contract to be concluded.
28 / 5000
Language and form of the contract:
26 / 5000
The language of the contract is Hungarian.
The contract is concluded by placing the order, by accepting our General Terms and Conditions.
Prices are in HUF. Our company is subject to tax, accordingly our prices are gross prices, which include VAT. We reserve the right to change the price.
Complaints handling and enforcement options:
The Consumer can send us his complaints about the product or the activity of our company at the following contacts:
- E-mail cím: firstname.lastname@example.org
- Telefonszám: +36 304035477
- The Consumer may communicate his complaint to our Company primarily in writing, but in some cases also orally. The complaint may relate to the behavior, work or possibly omission of a person acting on behalf of our Company, which is directly related to the distribution or sale of the product.
Our company will immediately investigate and, if possible, resolve the oral complaint. If the Consumer does not agree with the handling of the complaint or it is not possible to investigate the complaint immediately, our Company will draw up a report on the complaint and its position, a copy of which will be sent to the Consumer (handed over locally in case of personal presence). In the case of a complaint received by e-mail, it will be sent to the Consumer within 30 days together with the response. Our company will respond to the written complaint in writing within 30 days of receipt. If the complaint is rejected, our company is obliged to justify its position. Our company is obliged to provide the complaint with a unique identification number – in the case of an oral complaint communicated by telephone or other electronic communication service.
The record of the complaint must include:
- The place, manner and time of submitting the complaint
- Consumer’s name, address, contact information
- A detailed description of the consumer complaint, as well as a list of documents, records and evidence
- Our company’s statement on the position of the Consumer Complaint, if its immediate investigation can be resolved
- Place and time of recording
- Signature of the person taking the minutes and the Consumer – the latter in case the oral complaint is communicated in person
- The unique identification number of the complaint – in case of an oral complaint communicated by telephone or other electronic communication service
Our company keeps the record of the complaint and a copy of our response for 5 years, and presents it at the request of the inspection authority.
Our company informs the Consumer in writing if it rejects the complaint, which authority or Conciliation Board may initiate the procedure with its complaint. The information includes the registered office, mailing address, contact details (website, e-mail, telephone number) of the competent authority and the Conciliation Board of the Consumer’s place of residence / stay, as well as the position of our Company regarding the use of the Conciliation Board procedure for resolving consumer disputes.
In the event that the dispute between our Company and the Consumer is not settled through negotiations, the Consumer may use additional legal enforcement options:
Consumer Protection Authority procedure:
In case of violation of Consumer Rights, the Consumer is entitled to file a complaint with the Consumer Protection Authority competent according to his / her place of residence. The authority decides on the conduct of the Consumer Protection Procedure after the complaint has been assessed. The first instance official tasks are performed by the district offices. Their contact information: http://jarasinfo.gov.hu/
Within the framework of civil proceedings, the Consumer is entitled to enforce his claim arising from the legal dispute in court in accordance with Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure. in accordance with the provisions of this Act.
Conciliation Board Procedure:
You have the right to apply to the Conciliation Body competent for your place of residence / stay if your Consumer complaint is rejected. The condition for initiating the procedure is that the Consumer Company attempts to settle the dispute directly with our Company.
In the Conciliation Board proceedings, our Company has a duty to cooperate. Based on this, our Company is obliged to send a reply to the invitation of the Conciliation Board, to appear at the hearing before the Conciliation Board and to ensure the participation of the person authorized to establish an agreement.
If the registered office / site of our Company is located outside the county according to the chamber operating the territorially competent Conciliation Board, the obligation of our Company to cooperate extends to offering the possibility of concluding a written agreement in accordance with the Consumer demand.
If we do not comply with our above obligation to cooperate, the Consumer Protection Authority will have jurisdiction over the matter, according to which a mandatory fine is in force for the infringing conduct of companies, this cannot be waived.
The amount of the fine may range from HUF 15,000 to HUF 500,000 for small and medium-sized enterprises and from HUF 15,000 to 5% of the company’s annual net sales, up to a maximum of HUF 500 million, for large companies with annual net sales of over HUF 100 million.
The Consumer may request the initiation of Conciliation Board proceedings. The request must be sent in writing (by letter, fax, telegram, or on the website of the Conciliation Board, in electronic form) to the chairman of the Conciliation Board.
The application must include:
- Consumer’s name, place of residence / contact, contact information
- Name, registered office / site of the company involved in the consumer dispute
- Consumer’s position and related evidence and facts
- A statement by the consumer that he has attempted to resolve the dispute directly with the business concerned
- Consumer’s statement that he has not initiated any other Conciliation Board proceedings in the matter, has not initiated mediation proceedings, has not filed a claim, has not submitted an application for the issuance of a payment order
- Motion for a decision of the Board
- Consumer signature
- If the Consumer has applied for another panel jurisdiction instead of the competent Conciliation Body, its indication
In any case, it is necessary to attach to the application the document or a copy, the content of which is relied on as evidence by the Consumer (written statement of the company rejecting the complaint, if this is not available, written evidence of the attempt to negotiate).
If a proxy is acting on the complaint, the power of attorney issued by the Consumer must be attached to the application.
More information about the Conciliation Bodies: http://www.bekeltetes.hu
For more information on territorially competent Conciliation Bodies:
Contact details of the territorially competent Conciliation Bodies:
Baranya Megyei Békéltető Testület
Address: 7625 Pécs, Majorossy I. u. 36.
Phone: 06-72 507-154
Fax: 06-72 507-152
Bács-Kiskun Megyei Békéltető Testület
Address: 6000 Kecskemét, Árpád krt. 4.
Phone: 06-76 501-500, 06-76 501-525, 06-76 501-523
Fax: 06-76 501-538
Békés Megyei Békéltető Testület
Address: 5600 Békéscsaba, Penza ltp. 5.
Phone: 06-66 324-976
Fax: 06-66 324-976
Borsod-Abaúj-Zemplén Megyei Békéltető Testület
Address: 3525 Miskolc, Szentpáli u. 1.
Phone:06-46 501-091, 06-46 501-870
Fax: 06-46 501-099
Budapesti Békéltető Testület
Address: 1016 Budapest, Krisztina krt. 99. III. em. 310.
Phone: 06-1 488-2131
Fax: 06-1 488-2186
Csongrád Megyei Békéltető Testület
Address: 6721 Szeged, Párizsi krt. 8-12.
Phone: 06-62 554-250/118
Fax: 06-62 426-149
Fejér Megyei Békéltető Testület
Address: 8000 Székesfehérvár, Hosszúsétatér 4-6.
Fax: 06-22 510-312
Győr-Moson-Sopron Megyei Békéltető Testület
Address: 9021 Győr, Szent István út 10/a.
Phone: 06-96 520-217
Fax: 06-96 520-218
Hajdú-Bihar Megyei Békéltető Testület
Address: 4025 Debrecen, Vörösmarty u. 13-15.
Phone: 06-52 500-710
Fax: 06-52 500-720
Heves Megyei Békéltető Testület
Address: 3300 Eger, Faiskola út 15.
Phone: 06-36 429-612
Fax: 06-36 323-615
Jász-Nagykun-Szolnok Megyei Békéltető Testület
Address: 5000 Szolnok, Verseghy park 8. III. emelet 305-306.
Phone: 06-56 510-621, 06-20 373-2570
Fax: 06-56 510-628
Komárom-Esztergom Megyei Békéltető Testület
Address: 2800 Tatabánya, Fő tér 36.
Phone: 06-34 513-027
Fax: 06-34 316-259
Nógrád Megyei Békéltető Testület
Address: 3100 Salgótarján, Alkotmány út 9/A.
Phone: 06-32 520-860
Fax: 06-32 520-862
Pest Megyei Békéltető Testület
Address: 1119 Budapest, Etele út 59-61. II. emelet 240.
Mailing address: 1364 Budapest, Pf.: 81.
Phone: 06-1 269-0703
Fax: 06-1 474-7921
Somogy Megyei Békéltető Testület
Address: 7400 Kaposvár, Anna u. 6.
Phone: 06-82 501-026
Fax: 06-82 501-046
Szabolcs-Szatmár-Bereg Megyei Békéltető Testület
Address: 4400 Nyíregyháza, Széchenyi u. 2.
Phone: 06-42 311-544
Fax: 06-42 311-750
Tolna Megyei Békéltető Testület
Address: 7100 Szekszárd, Arany J. u. 23-25. III. emelet
Phone: 06-74 411-661
Fax: 06-74 411-456
Vas Megyei Békéltető Testület
Address: 9700 Szombathely, Honvéd tér 2.
Phone: 06-94 312-356
Fax: 06-94 316-936
Veszprém Megyei Békéltető Testület
Address: 8200 Veszprém, Radnóti tér 1. földszint 116.
Phone: 06-88 429-008
Fax: 06-88 412-150
Zala Megyei Békéltető Testület
Address: 8900 Zalaegerszeg, Petőfi u. 24.
Phone: 06-92 550-513
Fax: 06-92 550-525
Online dispute resolution platform:
After registering the Consumer on the website created by the European Commission, by filling in the application on the website, the Consumer can settle his disputes related to online shopping without initiating legal proceedings. It is also a way to enforce Consumer Rights without distance restrictions.
You can make a complaint about a product / service purchased online.
You and the company you are complaining about have the opportunity to choose together on this online dispute resolution platform which dispute resolution body to entrust with handling the complaint.
The online dispute resolution platform is available at: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=EN
Our website is considered a copyright work in accordance with Act LXXVI of 1999 on Copyright. pursuant to Section 1 (1) of the Act, each part is protected by copyright. Unauthorized use of images, text, software or graphics on our website, as well as the use of malicious applications that modify our website, is prohibited, in accordance with Section 16 (1) of the same Act. Please note that it is possible to receive materials, images, videos, texts from our website and from our database only with the written consent of the rights holder (XY Kft.), With an indication of the source..
Partial invalidity and code of conduct:
In the event that a clause of our General Terms and Conditions is legally incomplete / invalid, the provisions of the relevant legislation shall prevail. The rest of the contract is still valid.
Our company does not have a code of conduct under the Act on the Prohibition of Unfair Commercial Practices against Consumers.
Technical protection measures and operation of digital data content:
The servers that provide the data displayed on our website have an availability of over 99.9% / year. The entire data content is saved continuously, and at regular intervals, if there is a problem, the original data can be restored. The data that appears on our website is stored in a MySQL or MSSQL database. Due to their sensitive nature, this data is stored with strong encryption, and we use hardware support built into the processor to encrypt it.
The description of the properties of the products intended for sale on our website is provided on the page of the given product.
Correction of data entry errors and responsibility for the reality of the data:
During the ordering process, before confirming the order, you have the opportunity to modify and correct the data provided by you. You are responsible for the accuracy of the information you provide. Based on this information, we will issue an invoice and deliver your product (s) to the address indicated as the shipping address. By placing your order, you acknowledge that our Company is entitled to pass on to you any damages or costs arising from the data you have provided incorrectly. Our company excludes its liability for performance due to incorrect data entry. Due to the saturation of the required e-mail address or mailbox, the confirmation is considered undeliverable, thus (preventing) the performance of the contract.
Procedure in case of incorrect price:
Our company excludes its liability in spite of all due diligence, as well as for the obviously incorrectly indicated price resulting from the failure of the IT system.
The following are obviously incorrectly quoted prices:
- 0 Ft
- Price incorrectly indicating the discount (eg: Original price of the product: HUF 3,000, discount: 20%, discounted price: HUF 500, since in this case the correct price should be HUF 2,400 correctly)
If an incorrect price is indicated, our Company will inform you about the case and offer you the opportunity to buy the product at the right price, so you can either order the product at the right price or cancel the purchase without consequences.
Using our webshop:
Our webshop provides the User with the presentation of the products (products with pictures, descriptions, prices on the website) and the option of ordering online. You can browse our website in a menu system. You will find the products organized by category. Clicking on a category name will display the products in it. From the list page, you can find a detailed description of the product by clicking on the product name. You can also search by keyword in our webshop. For our special products, the start and end of the special offer and the “while stocks last” indication will be indicated.
If you want to buy a product, you can do so by clicking the add to basket button. You can view and check the products in your cart using View Cart. Here you have the option to change the quantities or delete products. Clicking to empty the Cart will delete the entire contents of the Cart.
If you have selected which products you want to order, you can place your order by clicking the Proceed to checkout button.
During the ordering process, the User needs to select his preferred method of payment and delivery. Immediately before confirming the order, the User can check the correctness of the data, the products to be ordered and their quantity on the Order Summary page. If you want to correct the data, you can click on the pencil icon.
If everything is OK, you can click “Proceed to Paypal” to finalize your order, which will be confirmed on our website and by email. In the event that the confirmation email notices that you have entered incorrect information, please notify us immediately within 24 hours.
The information on our website does not constitute an offer to enter into a contract on the part of our Company. The bidder is you.
By clicking on the “Proceed to Paypal” button, you acknowledge that your offer is considered accepted and that your declaration is subject to payment. If you do not confirm your offer within 48 hours in accordance with our General Terms and Conditions, you will be released from the obligation to make an offer.
Order processing and concluding the contract:
You can place your order at any time on our webshop. You will receive an automatic confirmation of your order, which means that your order has been received, however, this confirmation does not constitute acceptance of your offer. If you do not receive an automatic confirmation email within 24 hours of receiving your order, please let us know as there may be a technical issue and your order may not have arrived in our system.
Our company will confirm your offer in a second e-mail, then the contract will be concluded.
Payment can be made by bank transfer. After processing the order, our colleague will send you the data required for the transfer. Once your transfer has been received, we will hand over your package to the courier service for delivery.
Paypal credit card payment: Online credit card payments are made through the Paypal system. Credit card details will not be sent to the merchant. The service provider PayPal Inc. (which is the parent company of PayPal (Europe) S.à r.l. et Cie, S.C.A.) is located in the United States, California.
MPL courier service:
Delivery charges for home delivery.
Delivery time: 1-2 working days from dispatch.
The FoxPost parcel machine allows easy, convenient, time-saving parcel collection, mainly available in shopping malls.
Further information: http://www.foxpost.hu/csomagatvetel-hogyan/
The delivery deadline is 2-6 working days from the confirmation of the order. Deviations from this deadline will be notified by e-mail in all cases.
Disclaimer and stipulation:
If you have previously ordered a product from us, but did not receive it on delivery (except in the case in which you exercised your right of withdrawal), or the package was returned to us with a “No search”, our Company will will be paid in advance.
Our company may withhold the delivery of the package until we are sure that the purchase price of the product has been successfully paid in case of online payment. If the price of the product has not been paid in full, our Company draws the Consumer’s attention to supplementing the purchase price.
Our company mainly ensures the delivery / receipt of the ordered products within the territory of Hungary.
Purchases outside Hungary are also governed by our General Terms and Conditions. The consumer in this case is an adult national of a Member State or a natural person resident outside his economic activity or profession. An undertaking is a person established in a Member State who purchases a product or provides a service in the European Union and is engaged in an economic activity or profession.
The primary language of communication and shopping is Hungarian. Our company is not obliged to communicate in the language appropriate to the Member State of the Consumer.
Our company is not obliged to comply with the non-contractual requirements specified in the national law of the Member State of the foreign Consumer / Business in connection with the product concerned.
Foreign Consumers / Businesses may exercise their right of enforcement in accordance with our General Terms and Conditions.
In case of online payment, the payment is made in the currency specified by our Company. Our company may withhold delivery of the product until it is satisfied that the purchase price and shipping fee have been successfully paid. If the purchase price has not been paid in full, our Company will draw the attention of the Consumer / Business to supplement the purchase price.
Our company also provides the transfer options available to Hungarian customers to non-Hungarian customers, provided that the given delivery method is available in the given country. The Consumer / Business may request the delivery of the product abroad, subject to the payment of the delivery fee for the foreign country.
Consumer information on 45/2014. (II. 26.) Government Decree:
Information on the Consumer’s right of withdrawal:
As a consumer, the Civil Code. 8: 1. Pursuant to Section 1, Paragraph 3, only a natural person acting outside the scope of his or her profession, independent occupation or business activity qualifies, according to which legal persons may not exercise the right of withdrawal without giving reasons!
The Consumer is regulated by 45/2014. (II. 26.) on the basis of § 20 of the Government Decree. The Consumer may exercise his right of withdrawal in the case of a contract for the sale of the product within a period of 14 days from the date of receipt of the product.
The Consumer may also exercise the right of withdrawal between the date of conclusion of the contract and the date of receipt of the product.
If the Consumer has made an offer to conclude the contract, he has the right to withdraw the offer before concluding the contract, which removes the obligation to make an offer to conclude the contract.
Withdrawal statement, Consumer’s right of withdrawal and termination:
A 45/2014. (II. 26.) may be exercised by the Consumer by means of a declaration to that effect.
Validity of consumer withdrawal statement:
We consider the right of withdrawal to be valid within the deadline if the Consumer sends the statement to us within the deadline (14 days).
The burden of proving that he has exercised his right of withdrawal in accordance with this provision shall be on the Consumer.
Upon receipt of the Consumer’s statement of withdrawal, our company electronically confirms to the Consumer the fact of exercising the right of withdrawal or acknowledging it.
Obligation of our company in case of withdrawal of the Consumer:
Our company’s obligation to refund:
If the Consumer is in accordance with 45/2014. (II. 26.) of the Government, our company will refund the full amount paid by the Consumer, including the costs related to the performance, as the delivery fee, within 14 days of becoming aware of the withdrawal. Please note that this provision does not apply to additional costs caused by choosing a mode of transport other than the usual, less expensive mode of transport.
The method of our company’s refund obligation:
A 45/2014. (II. 26.) on the basis of § 22 of the Government Decree, our Company will refund the amount returned to the Consumer in the same way as the payment method used by the Consumer. If the Consumer approves, our Company may use another payment method for the refund, however, the Consumer may not be charged an additional fee. Due to the delay due to the bank account number or postal address provided incorrectly by the Consumer, our Company shall not be liable.
If the Consumer chooses a delivery method other than the usual, less expensive method of delivery, our Company is not obliged to reimburse the resulting additional cost. In this case, we are obliged to reimburse you up to the indicated general shipping rates.
Right of retention:
Our company may withhold the amount returned to the Consumer until the Consumer has returned the product or clearly confirmed that it has been returned. Packages sent by cash on delivery or by post will not be accepted.
In case of withdrawal / termination of the consumer’s obligations:
If the Consumer is in accordance with 45/2014. (II. 26.) Gov. Return is considered completed within the deadline if the Consumer sends the product before the deadline.
To bear the costs of returning the product:
The cost of returning the product shall be borne by the Consumer. The product must be returned to our company’s address. If the Consumer terminates the contract after the commencement of performance, he is obliged to pay a fee to our Company in proportion to the service provided by the date of notification of the termination to the company. The amount to be paid proportionally by the Consumer shall be determined on the basis of the total amount of the consideration established in the contract, plus tax. If the Consumer proves that the amount so determined is too high, the proportional amount shall be calculated on the basis of the market value of the services provided up to the date of termination of the contract. Packages sent by cash on delivery or by post will not be accepted.
Consumer liability for depreciation:
The Consumer is responsible for the depreciation resulting from the use exceeding the use necessary to determine the nature, properties and operation of the product.
The right of withdrawal may not be exercised in the following cases:
Please note that you may not exercise your right of withdrawal pursuant to Section 29 of Government Decree 45/2014 (II.26.). In the cases referred to in paragraph 1:
- In the case of a product or service that cannot be influenced by our company and is possible to exercise the right of withdrawal even within a specified period of time, depending on money market price fluctuations
- By its nature, in the case of a product which is inseparably mixed with another product after delivery
- In the case of a non-prefabricated product manufactured on the basis of the Consumer’s instructions or at his request, or in the case of a product customized for the Consumer
- In the case of contracts awarded by public auction
- In the case of a business contract in which our Company visits the Consumer at the express request of the Consumer for the purpose of performing urgent repair / maintenance work
Supplies warranty, product warranty, warranty:
This section of the Consumer Information was prepared pursuant to the authorization of Section 9 (3) of Government Decree 45/2014 (II.26.) Using Annex 3 of Government Decree 45/2014 (II.26.).
In which cases can you exercise your warranty rights?
In the event of faulty performance of our Company, you may assert your claim for supplies warranty against our Company in accordance with the relevant rules of the Civil Code.
What rights do you have based on your supplies warranty claim?
You can make the following supply warranty claims:
You may request a repair or replacement, unless it is impossible to complete the option you have chosen or there would be a disproportionate additional cost to our Company.
You may transfer from your chosen supply warranty to another, but you will bear the cost of the transfer, unless it was justified or justified by our Company.
What is the deadline for you to enforce your warranty claim?
It is your responsibility to report the error immediately after discovering it, no later than 2 months. You may not exercise your warranty rights beyond the 2-year limitation period from the performance of the contract.
If the subject of the contract between the Consumer and our Company is a used thing, the parties may agree on a shorter limitation period, but a limitation period of less than 1 year may not be stipulated.
To whom can you assert your supply warranty claim?
You can enforce your supply warranty claim against our company.
What are the other conditions for enforcing your warranty rights?
Within 6 months from the date of performance, there are no conditions other than the notification of the error to enforce your warranty claim, if you certify that the product or service was provided by our Company. However, after 6 months from the date of performance, you must prove that the defect already existed at the time of performance.
As a result of obsolescence, some errors become more common. The Buyer may only enforce its warranty in the event of defects that are beyond the defects arising from the use and have occurred independently of them. If the used product is defective and the Consumer was informed of the defect at the time of purchase, our Company shall not be liable in this case.
In what cases can you exercise your product warranty rights?
In the event of a defect in a movable thing / product, you can choose to enforce your warranty or product warranty.
What rights do you have under your product warranty claim?
As a product warranty claim, you may only request the repair or replacement of a defective product.
In which case is the product considered defective?
A product is defective if it does not meet the quality requirements in force at the time of placing on the market or if it does not have the characteristics specified by the manufacturer.
What is the deadline for you to enforce your product warranty claim?
You can assert your product warranty claim within 2 years of the product being placed on the market by the manufacturer. Upon expiry of this period, he shall lose this right.
Against whom and under what other conditions can you assert your product warranty claim?
You can only make a product warranty claim against the manufacturer / distributor of the movable item. You must prove the defect of the product in the event of a product warranty claim.
In which cases is the manufacturer / distributor exempted from the product warranty obligation?
The manufacturer / distributor shall only be released from his product warranty obligation if he can demonstrate that:
- According to the state of the art, the defect was not recognizable at the time of placing on the market
- The defect of the product results from the application of legislation or a mandatory official regulation
- The product was not manufactured or marketed in the course of its non-business activities
The manufacturer / distributor has to prove 1 reason for the exemption.
Please note that due to the same error, you cannot claim supplies and product warranties at the same time. However, if the product warranty claim is successfully enforced, you can enforce your supply warranty claim against the manufacturer for the replaced product / repaired part.
In what cases can you exercise your warranty rights?
In the event of defective performance, Decree 151/2003 on the mandatory warranty for durable consumer goods. (IX. 22.) Our company is obliged to provide a guarantee.
Jogszabály írja elő a jótállás biztosítását a tartós fogyasztási cikkek, mint a műszaki cikkek, gépek, szerszámok esetén, melyek vételára meghaladja a 10.000 Ft-ot.
What rights and within what period are you entitled to under the warranty?
Decree 151/2003 on the mandatory warranty for durable consumer goods. (IX. 22.) defines the cases of the mandatory guarantee. Our company does not provide a warranty for products other than this. A warranty claim can be enforced within the warranty period. If the guarantor fails to comply with his obligation within a reasonable time at the request of the claimant, the warranty claim may be enforced in court within 3 months of the expiry of the period specified in the notice, even if the warranty period has expired. Failure to meet this deadline will result in disqualification. In order to enforce the warranty claim, it is necessary to apply the rules for the exercise of warranty rights. The warranty period is 1 year. Failure to meet this deadline will result in disqualification. The warranty period begins on the day of delivery of the consumer product to the Consumer or commissioning (if performed by our Company). For more than one year warranty, please contact the manufacturer!
What is the relationship between warranty and other warranty rights?
The warranty is valid in addition to the warranty rights (product or accessory warranty). The difference between warranty rights and warranty is that the burden of proof is more favorable for the Consumer in the case of a warranty.
It is necessary to repair consumer goods covered by the mandatory warranty according to Government Decree 151/2003, with a fixed connection or heavier than 10 kg or not transported as a manual package on public transport vehicles – with the exception of vehicles – at the place of operation. If repairs cannot be carried out at the place of operation, the repair service will take care of removal and installation, as well as transport and return.
The commitment of our company within the period of the mandatory warranty may not contain conditions less favorable for the Consumer than those provided by the rules of the mandatory warranty. After the expiration of this (1 year), the conditions of the voluntary warranty can be freely determined, however, the warranty must not adversely affect the existence of the Consumer’s rights arising from the legislation (based on the warranty of supplies).
Exchange request within three working days:
In case of a purchase in our webshop, you have the right to exchange the product within 3 working days. Replacement request within 3 working days in accordance with 151/2003. .
When is our Company released from its warranty obligation?
Our company is only released from its warranty obligation if it proves that the cause of the defect arose after performance.
Please note that due to the same defect, you cannot claim supplies and warranties and product warranties and warranties at the same time. Your rights under the warranty apply to you regardless of your warranty rights.